When I took over purchasing for our 60-person office in 2020, the ice machine wasn't exactly high on my list. It was just there—a loud, hulking thing in the breakroom that nobody thought about until it broke.
Which it did. Spectacularly. In July.
Here's my story of the three times I thought I'd fixed our ice maker, and what I actually learned. Spoiler: it wasn't the ice maker's fault.
